Quality improvement for change in healthcare: precarious, self-limiting?
“Total quality management activities have produced undeniable positive results. However, I predict that the way these activities are implemented will lead to the programs becoming self-limiting…seeds for the deterioration of total quality management lie in the very practices that today produce successful outcomes.” (Chris Argyris, professor of organizational behavior, Harvard Business School)
Check out Keith Mandela and Steve Cady’s exploration of Quality Improvement in Healthcare. Is this approach to change actually limiting and precarious?
